The NYC Planners Lounge is opened Monday thru Friday from 9AM – 5PM. Please keep in mind we are closed on weekends and national holidays.
Can I add to my order?
Unfortunately once your order is complete we cannot add to it.
What forms of payment do you accept?
We gladly accept PayPal, Visa, MasterCard, American Express, and Discover.
Do you offer free shipping?
Yes we do! All domestic orders over $75.00 ship FREE!
Do you allow in-store pick-ups?
Yes we do! Please make sure you mark off your order accordingly and one of our staff member will inbox you once your order is ready for pick up.
When will my order ship?
Our normal processing time is 3-7 business days.
Why does my tracking number says "Not Found"?
It can take up to 24 hours before a tracking number appears. If you received a shipping confirmation email, your item is on it’s way to you but has not yet been scanned by USPS/FedEx.
Uh oh. Something is wrong with my order or product. What do I do?
Please email NYCPlannerAddicts@gmail.com and we will be happy to assist you. Please make sure to include your Invoice/Order number and your contact information.
What is your return policy?
No Refunds or cancellations once an order is placed, however we do issue Store Credit.